Grand Excelsior Hotel, Dubai, UAE 26-30 July 2021
Management Development for Admin Pros
This administrative professional training course combines proven-by-practice methods with new insights and ideas that will grow your administrative skills. You will gain a wider perspective of self-leadership practice through breakout sessions, exercises, and case applications.
Upcoming Sessions
26-30 July 2021, Dubai, UAE
20-24 September 2021, Cape Town, South Africa
25-29 October 2021, Dubai, UAE
27-31 December, Abu Dhabi, UAE
Time Left to Seminar
About this Course
Management Development
for Admin Pros
As an Administrative Professional you can enhance your performance with management and self-leadership skills. Get better at setting your own administrative priorities, improve your ability to communicate clearly and negotiate with colleagues, and learn to innovate in your role.
The support you provide as an administrative professional is vital to your organization’s ability to achieve its goals and objectives. Today, most senior managers expect you to have leadership and management skills in order to set your own administrative priorities.
In addition, you must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills. To do all of this successfully, you need to have strategic insight and be able to be agile in your work. At the same time, you must be tactical, process-oriented, and driven toward continuous improvement.
Register to this intensive 5-day administrative assistant training programme focused on practical learning, designed and facilitated by business people that understand your challenges and will guide you to find effective solutions.
What you will learn
After participating in this training programme, you will develop your management administrative skills and competencies further and be able to:
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Manage changing roles and responsibilities whether working with bosses, peers, team members or customers
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Meet dynamic work expectations by expanding your proactive capabilities
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Clearly and confidently communicate and negotiate to manage conflicts and achieve results
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Apply emotional intelligence and effective listening practices to your job
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Use strategic diplomacy to handle office politics, difficult people and demanding situations
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Gain Management and leadership skills to prepare for advanced roles in your organisation
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Network and learn from a diverse group of peers from different functions, industries and countries
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Develop a personal action plan to implement at work
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Learn and practice using real-world examples over 5 interactive days
Who Should Attend?
If you are an experienced administrative professional or office manager who needs to expand your management skills so you can better support your organization and enhance your contribution to your company and your career, this programme is for you.
Some of the administrative positions that usually attend to this administrative management skills training course are:
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Experienced administrative professionals
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Executive secretaries
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Administrative assistants
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Office Managers
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Office Administrators
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Secretaries & members of the administrative support staff
Register Now
Pricing Tables
Flexible pricing with no surprises
Meet your Facilitators
Ms. Dawn Williams
Experienced Trainer & Facilitator and Productivity Consultant with many years of experience in Management and Administration
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Ms. Christina Thierbach
An experienced Facilitator, Coach and Trainer with practical experience in management and Administrative functions
Ms. Natasha Chundhur
Highly experienced and adaptable, professional that has facilitated Administrative and Management seminars in Southern Africa.
Content at a Glance
Day 1
Managing Changing Roles and Responsibilities
New tools or processes are not enough to achieve organizational change, you need individuals in the organization to adopt new values and begin working in new ways. That means the more adoption of change an organization gets from employees, the closer it is to achieving the desired outcomes.
Day 2
Office Management and Administration Skills
This module deals with in-depth knowledge of how to develop your personal strengths and attitudes required in operating an efficient office or supporting team. It is designed to increase your skills across a range of disciplines in management including: Management functions, Management resources, Responsibility, authority and accountability, Improving organizational productivity, how to motivate and delegate, Office Space & Environmental Management
Day 3
Managing Time and Priorities
We all have the same number of hours in each day. It’s what we do with them that matters. Managing your seemingly endless to-do list isn’t as impossible as it seems when you take the time to plan for both the expected and the unexpected. In this module you will learn how to manage your time prioritize your tasks effectively
Day 4
Managing Relationships & Business Communication
In the workplace, managing relationships takes on a new and different importance. Think of the myriad relationships that may happen in a day: you may deal with peers, superiors, subordinates, business partners, clients, customers and suppliers. Managing people effectively does mean a bit of calculation, premeditation and work on your part. This module will help you develop your people skills.
Day 5
Customer Service Management
At first glance, it may seem as though the products or services being offered by an organization are what will have the most direct impact on that organization’s success. However, even the best products are unable to actually purchase themselves. If the organization is unable to communicate the value of its products or services to potential clients, then even the best offerings become little more than unrealized potential. This module will impart effective skills to manage your customers.
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